At MyO2, we strive to ensure that our customers have a seamless shopping experience and are completely satisfied with their purchases. However, we understand that sometimes circumstances may arise that require you to return or seek a refund for your order. Rest assured, we have a customer-friendly return and refund policy to assist you with such situations.

1. Returns: If you are not entirely satisfied with your purchase, you may initiate a return within 15 days from the date of delivery. To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as received, along with the original packaging and tags.

Please note that certain products, such as undergarments or items marked as non-returnable, may not be eligible for returns due to hygiene and safety reasons. Additionally, customized or personalized products are not eligible for return.

2. Refunds: Once your returned item(s) are received and inspected, we will notify you about the status of your refund. If the return is approved, your refund will be processed to the original payment method used during the purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider’s policies.
3. Return Process: To initiate a return, follow these simple steps:

• Contact our customer support team at [insert customer support email or phone number] to inform them about your return request.
• Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
• Securely pack the item(s) in the original packaging and include all the necessary documents and tags.
• Ship the package to the address provided by our customer support team.

Please note that the cost of return shipping will be borne by the customer, except in cases of product defects or errors on our part.

4. Exchange Policy: If you wish to exchange an item for a different size or color, please follow the return process mentioned above and then place a new order for the desired product on our website.
5. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will arrange for a return or exchange at no additional cost to you.
6. Cancellation Policy: Orders can be canceled within 24 hours of purchase by contacting our customer support team. Once the order is processed and shipped, it cannot be canceled.

Please feel free to reach out to our customer support team for any further assistance or clarification regarding our return and refund policy.

Note: This Return and Refund Policy is subject to change without prior notice. We recommend checking this page periodically for any updates.